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ORDER

You will get 5% discount for each order

Our indicated fees already include a 5% discount. (In case of sale periods and special promotions no additional 5% will be granted)

There is no minimum order value.

We offer shipment free of charge for orders exceeding 45,00 €.

No! In the Calliste onlineshop you can comfortably do your shopping and pay "as if you were a client" later on. For the delivery of your orders we simply need your personal information, shipping address and invoice address.

Unfortunately it is not possible to subsequently change orders that have already been placed.

You can however cancel your order at any time.

In this case please contact our coustomer service by email or by phone via this number: (+352) 27 80 83 30

Contact by mail

PAYMENT

100% secure payment

Credit card  I  Paypal  I  SOFORT Überweisung

Bezahlen mit Visa oder Mastercard

Fast and easy pay via Visa, MasterCard or Bancontact

We accept the current credit cards such as Visa, MasterCard and Bancontact. Simply click on "Pay with credit card" for your payment. You will automatically be redirected to the saferpay website. You can then choose your favored credit card and enter your card data. To simplify a possible return of your payment, your credit card will only be charged with the total amount 14 days after your order was placed.

More about this Ein Service von Six Payments

Saferpay is a service of SIX Payments

Saferpay is a global payment solution for easy and secure online payments. Saferpay uses all current payment methods through only one interface.

In order to minimize your risks, SIX sets high requirements for data and processing security. Their around the clock service center meets every security requirement. For security and fraud protection, all the offered payment methods are PCI DSS-certified and internationally authorized. The encryption of card data provides for the greatest possible data security. With 3-D Secure they identify themself with an individual code and are hence additionally protected against fraud. 

Bezahlen mit Paypal

Save and secure payment with PayPal

PayPal is a well known international online-payment service, that allows to make secure payments free of charges.

If you choose to pay with PayPal, you will automatically be redirected to the offical PayPal website. You then click on "Pay with PayPal or credit card". You can simply pay with your PayPal-account. Your account will immediately be charged with the equivalent amount and you will receive a payment confirmation via mail.

You don't have a PayPal-account?

- Create a PayPal-account on www.paypal.com
- Connect your bank account or your credit card with your PayPal-account.
- Now you can pay with PayPal in the Calliste onlineshop.

More about PayPal

Payment by cash in advance

Choose the payment method "Payment by money transfer". In doing so, your order will be shipped after the payment is received.

After finishing your order, you will receive a mail with the required information for the money transfer. The goods ordered will be reserved for you until the payment is received. Please take into consideration that we can only grant a reservation for up to 14 days.

Sofort Überweisung

Online payment with Sofort Überweisung

SOFORT Überweisung is a direct money transfer method, certified by TÜV (Technical Inspection Association), that you can easily and safely pay with, without the need of registration.

You only need

- a bank account that is unlocked for online banking
- account number and bank sort code
- the PIN and TAN of your online banking account

When choosing the payment method "Sofort Überweisung", you have to click "next" and will automatically be redirected to a secure payment form of SOFORT Überweisung. After registration with your usual online banking data, you can complete your purchase.

More about SOFORT Überweisung

RESHIPMENT

Free reshipment or return in a shop

By using the intended return sticker, every article purchased on the Calliste onlineshop can be returned within 14 days after reception free of charge.

Your refund will be made by using the same payment method that you used for your online purchase. This process can take a few days.

Please keep in mind, that the article must be in perfect condition, with the original price tag attached, in order for us to still be able to sell the merchandise in our shops.

Returning your order with POST Luxembourg and DPD goes quickly and smooth.

To return your order free of charge, you only need the return sticker. It will be attached to your invoice envelope.
You can now hand in your package free of charge at a Point POST Luxembourg (applies to Luxembourg) or a pickup point of the packageshop DPD (applies to DE, BE, NL, FR and AT) near you.

Find a delivery point

Luxembourg Germany Belgium France The Netherlands Austria

Or you return your package at your own charge to the following address:

Calliste SA
26 Grand-Rue
L-9240 Diekirch
(Luxembourg)

You may as well hand in the package at one of our shops during opening hours.

Find shops and opening hours

Every refund will be made by using the same payment method that you used for your purchase. This also applies to the return of a package in one of our shops.

In case that you made a money transfer to pay, we kindly ask you to send us your bank data so that we will be able to refund you.

An online exchange of the article is not possible. In case you want to order an article in another size or color, please place your order again.

If you decide to return an article to one of our shops, we can exchange it with the desired article, provided that it is in stock.

CUSTOMER SERVICE

We are always available for you!

Calliste office

Tel.: (+352) 27 80 83 30

Opening hours:

Monday - Friday: 8:00 to 12:00 am / 13:00 to 17:00 pm

We speak:

Wir sprechen Luxembourgisch Wir sprechen Deutsch Wir sprechen Französisch Wir sprechen Englisch

(During discounting periods an special offers you don't receive an additional 5% discout)