The terms of service as well as the consumer information attached thereto may be accessed before and while placing your order, printed, saved or downloaded in pdf.
All prices quoted in the Online Shop are gross prices in EUR and include the legal value-added charge. Shipping costs are excluded from the quoted prices. The prices and tax rates valid as at the time of conclusion of the contract shall apply.
(a) For deliveries within Luxembourg, the purchase price may at the choice of the customer either be paid by way of credit card (Visa, MasterCard), PayPal or bank transfer.
(b) For deliveries abroad, the purchase price may at the choice of the customer either be paid by way of credit card (Visa, MasterCard), PayPal, Klarna or bank transfer. Delivery abroad is currently only possible to the following EU member states: Germany, Belgium, France, the Netherlands and Austria.
|< 35€||35€ - 45€||> 45€|
|DE||7,97 €||4,99 €||Free|
|BE||6,91 €||4,99 €||Free|
|NL||7,52 €||4,99 €||Free|
|FR||11,02 €||8,02 €||Free|
|AT||11,54 €||8,54 €||Free|
The goods ordered will be delivered at the delivery address indicated by the customer. Delivery in Luxembourg will be carried out by POST Luxembourg and delivery abroad (Germany, Belgium, France, the Netherlands and Austria) will be carried out by DPD. Unless otherwise indicated in the Online Shop or expressly agreed upon with the customer, shipping of the goods will take place, upon receipt of the payment, within 1-3 (one to three) working days as of the order confirmation.
A working day means each day of the week except for Saturdays, Sundays or public holidays.
Delivery of goods ordered is at the risk of Calliste. The risks of loss or deterioration of goods ordered will be transferred to the customer at the moment of delivery.
Goods ordered will remain the property of Calliste until full payment of the purchase price by the customer.
In case of late or impossible shipment, and notwithstanding the existence of a purchase agreement entered into between Calliste and its suppliers, Calliste commits to inform its customers at its earliest convenience. The customer will then have the possibility to either await the shipment of the goods ordered or cancel its purchase agreement. In case shipment of the goods ordered will become impossible for any other reason, the purchase agreement may be cancelled by either party, without prejudice to the situation in which the shipment becomes impossible due to the unavailability of one or all of the goods ordered in which case the purchase agreement will be terminated automatically.
The customer has the right to make use of its right of return, without indication of motives, within 14 (fourteen) days as of the day of receipt of the goods ordered. Return of the goods ordered may be done, at the choice of the customer, either by returning the goods ordered to Calliste by way of postal shipment (26, Grand-rue, L-9240 Diekirch), or by physically returning the goods ordered in one of the Calliste sales points.
For hygienic reasons, the right of return applies only to unworn goods and which are in their original packaging. Dirty, damaged or deteriorated goods will be charged to the customer.
In case of return, Calliste commits itself to reimburse to the customer payments already received, including delivery costs, within 14 (fourteen) days as of receipt of the declaration of cancellation at the latest. Calliste will reimburse payments by way of the same payment method that was used by the customer upon its initial order, unless expressly agreed otherwise between the customer and Calliste. A reimbursement shall not cause the customer to bear any additional costs. Calliste reserves the right to defer reimbursement until the goods have been returned to Calliste or until receipt by Calliste of evidence that the customer has sent back the goods, whichever of the two is the earliest.
The customer will need to return the goods at the latest within 14 (fourteen) days as of the day on which he has notified its decision to make use of the right of return. The deadline is met if the customer ships the goods before the 14 (fourteen) day deadline has expired. Even if the law would say otherwise, Calliste pays the costs directly related to the return of the goods. This will, however, only be the case if the customer makes use of the return coupon specifically intended for that matter. Costs for all other methods of return will be borne by the customer.
Calliste shall not be held responsible for the good functioning of the data network, the servers or the data lines towards its centre of operations, nor the permanent availability, accessibility and functioning of its Online Shop.
The goods visually depicted on the Online Shop and on http://www.calliste.lu are conscientiously photographed and described with greatest care on the basis of existing products. Minor differences between the products depicted and the real product do not constitute a defect in the goods ordered. Calliste shall not be held liable for potential errors in and the comprehensiveness of product descriptions, including information on and care instructions of the product.
Calliste informs its customers that articles L. 212-1 et seq. of the Luxembourg consumer code provide for a legal warranty of conformity.
The present TOS and each legal relationship between the customer and Calliste entered into by way of the Online Shop will be exclusively governed by Luxembourg law. The customer and Calliste agree that disputes arising thereof will be dealt with by the competent courts of Luxembourg City.
Calliste reserves the right to modify the present TOS as well as its policies regarding consumer information at all times, without prior customer notification. The customer is subject to the TOS and the policies regarding consumer information prevailing at the time the Online Shop is being used.
In case of a breach by the customer of the present TOS and in case Calliste abstains from an action against the former, Calliste does remain entitled to exercise all necessary actions each time the customer acts in breach of the present TOS.
Calliste does not sell goods to minors (person below the age of 18). A minor may only use the Online Shop under the supervision of an adult or a legal guardian.
In case a provision of the present TOS or the policies regarding consumer information is or has become void or unenforceable, the validity of the other provisions of the present TOS or the policies regarding consumer information will remain unaffected.
In case of a difference, an incompatibility or a non-conformity amongst the German, French and English versions of the present TOS or the policies regarding consumer information, the German version will prevail.