TOS - TERMS OF SERVICE

The terms of service as well as the consumer information attached thereto may be accessed before and while placing your order, printed, saved or downloaded in pdf.

  1. The present terms of service (hereafter “TOS”) apply to each legal relationship established between Calliste S.A., having its registered address at 44, Grand-rue, L-9240 Diekirch, registered with the Luxembourg Trade and Companies’ Register under number B94660 (hereafter “Calliste”) and their end costumers through their online shop http://www.calliste.lu (hereafter “Online Shop”).

  2. The Online Shop is exclusively intended for private end customers resident and having a delivery address in the Grand Duchy of Luxembourg or within other member states of the European Union (currently available: Germany, Belgium, Netherlands, France, Austria, Czech Republic, Denmark, Estonia, Spain, Hungary, Lithuania, Latvia, Poland, Portugal, Slovakia and Slovenia). Costumers may act exclusively in their capacity as consumers, that is as a natural person acting for purposes which are outside their business, industrial, artisanal or liberal activities. Delivery of goods is only made in quantities commensurate with household use and while stock lasts.

  3. The Calliste trademark may not be associated with a product or a service which does not belong to Calliste in a manner that may cause confusion in the eyes of end customers or in a manner that would degrade or discredit Calliste. All other trademarks and labels which are not property of Calliste but which do appear in the Online Shop are the property of their respective owners.

  1. Conclusion of contract: The display of goods in the Online Shop does not constitute a legally binding offer but represents an invitation to the customer to submit a binding offer of purchase to Calliste. The customer may select individual goods for order by clicking on the button “Add to Basket”. During the ordering process, the customer may place a binding order over the goods added to the basket by way of clicking on the button “Buy Now”. Every order by a customer constitutes a binding offer on conclusion of a purchase agreement over the ordered goods. By placing his order, every customer explicitly accepts that the TOS form an integral part of the purchase agreement. Calliste will confirm the receipt of the order placement in writing (by way of an automatically generated e-mail). The confirmation of receipt does however not yet constitute a binding acceptance of the order by Calliste and merely serves as information to the customer that the order was validly placed. The purchase agreement will only be validly concluded if Calliste sends the ordered goods to the customer or once an explicit confirmation of order was delivered to the customer. Orders are exclusively taken and processed by Calliste. Ordered goods will be delivered within the borders of Luxembourg through POST Luxembourg. In all other countries (Germany, Belgium, Netherlands, France, Austria, Czech Republic, Denmark, Estonia, Spain, Hungary, Lithuania, Latvia, Poland, Portugal, Slovakia and Slovenia) goods ordered will be delivered through DPD. Contracting languages are German, French and English only.

  2. Customer account: Before an order is placed, the customer needs to complete all personal data necessary to process the purchase. The customer may choose to complete those data only for one particular transaction (without registration) or to create a customer account (with registration). By creating a customer account, the personal data of the customer will be stored in order to have those readily available for further orders. Customers that own a valid Calliste customer card are registered automatically in our database, do however not avail of a valid Online Shop customer account. In setting up the customer account, every customer is responsible for the true and complete indication of its login data. A customer account may only be accessed by entering a password specifically created by the customer. The customer undertakes to treat his personal login data as confidential and not to disclose them to unauthorized third parties. Before placing his order, the customer has the possibility to check the summarised contractual data for spelling errors and to correct those if needed. Personal login and customer data will be transmitted during the order placement in an encrypted manner by way of SSL, issued by Thawte Server Certification Authority, over the internet. We use technological and organizational means to protect our website and further systems against loss, destruction, access, alteration or circulation of our customer’s data by unauthorized parties. Calliste explicitly commits to keep the personal data of its customers in strict confidence, to use them in line with the law and to not, be it against payment or free of charge, make them available to third parties (unless explicitly provided for in our Declaration of Confidentiality).

  3. Customer card: Customers that avail of a valid customer card issued by Calliste are entitled to a 5% reduction (except Konplott) on the total amount of their order. Irrespective of the above, the 5% reduction may only be validly used on non-reduced goods.

  4. Delaration of concent: The customer has explicitly granted the following declaration of consent to Calliste - Subscribe to the newsletter - I do not want to miss the Calliste newsletter. My e-mail address will not be made available to third parties (unless explicitly provided for in our Declaration of Confidentiality). I may unsubscribe from the Calliste newsletter at any time by clicking on “If you do not wish to receive this e-mail any longer, you may unsubscribe from this newsletter free of charge by clicking here.

  1. All prices quoted in the Online Shop are gross prices in euros (€) and include the legal value-added charge. Shipping costs are excluded from the quoted prices. The prices and tax rates valid as at the time of conclusion of the contract shall apply.

  2. (a) For deliveries within Luxembourg, the purchase price may at the choice of the customer either be paid by way of credit card (Visa, MasterCard), PayPal or bank transfer.

    (b) For deliveries abroad, the purchase price may at the choice of the customer either be paid by way of credit card (Visa, MasterCard), PayPal, Klarna* or bank transfer. Delivery abroad is currently only possible to the following EU member states: Germany, Belgium, France, Netherlands, Austria, Czech Republic, Denmark, Estonia, Spain, Hungary, Lithuania, Latvia, Poland, Portugal, Slovakia and Slovenia.

    *"In order to be able to offer you Klarna's payment methods, we may pass on your personal data in the form of contact and order data to Klarna during the checkout process so that Klarna can check whether you are eligible for Klarna's payment methods and Klarna can tailor the payment methods to you. Your submitted personal data will be processed in accordance with the Klarna Privacy Policy."

  3. (a) Delivery within Luxembourg as well as to Germany, Belgium, Netherlands, France and Austria is free of charge for orders above 45,00 €.

    (b) For deliveries within Luxembourg as well as to Germany, Belgium, Netherlands, France and Austria apply the following shipping costs:

    < 45€

    ≥ 45€

    LU

    4,20 €

    Free

    DE

    8,40 €

    Free

    BE

    7,50 €

    Free

    NL

    8,50 €

    Free

    FR

    11,85 €

    Free

    AT

    12,80 €

    Free



    (c) Delivery to Czech Republic, Denmark, Estonia, Spain, Hungary, Lithuania, Latvia, Poland, Portugal, Slovakia and Slovenia is free of charge for orders above 80,00 €.

    (d) For deliveries to Czech Republic, Denmark, Estonia, Spain, Hungary, Lithuania, Latvia, Poland, Portugal, Slovakia and Slovenia apply the following shipping costs:

    < 80€

    ≥ 80€

    CZ

    14,70 €

    Free

    DK

    14,70 €

    Free

    EE

    14,70 €

    Free

    ES

    14,70 €

    Free

    HU

    14,70 €

    Free

    LT

    14,70 €

    Free

    LV

    14,70 €

    Free

    PL

    14,70 €

    Free

    PT

    14,70 €

    Free

    SK

    14,70 €

    Free

    SI

    14,70 €

    Free



    The above listed shipping costs will not apply in case goods are delivered to islands part of the above indicated countries. Please contact us in case you want to know the shipping costs of such a delivery at info@calliste.lu

  4. Calliste does not accept cash payments or payments by way of bank check as well as any other electronic or non-electronic payment method.

  1. The goods ordered will be delivered at the delivery address indicated by the customer. Delivery in Luxembourg will be carried out by POST Luxembourg and delivery abroad will be carried out by DPD. Unless otherwise indicated in the Online Shop or expressly agreed upon with the customer, shipping of the goods will take place, upon receipt of the payment, within 1-4 (one to four) working days as of the order confirmation.

  2. A working day means each day of the week except for Saturdays, Sundays or public holidays.

  3. Delivery of goods ordered is at the risk of Calliste. The risks of loss or deterioration of goods ordered will be transferred to the customer at the moment of delivery.

  4. Goods ordered will remain the property of Calliste until full payment of the purchase price by the customer.

  5. In case of late or impossible shipment, and notwithstanding the existence of a purchase agreement entered into between Calliste and its suppliers, Calliste commits to inform its customers at its earliest convenience. The customer will then have the possibility to either await the shipment of the goods ordered or cancel its purchase agreement. In case shipment of the goods ordered will become impossible for any other reason, the purchase agreement may be cancelled by either party, without prejudice to the situation in which the shipment becomes impossible due to the unavailability of one or all of the goods ordered in which case the purchase agreement will be terminated automatically.

  1. The customer has the right to make use of its right of return, without indication of motives, within 14 (fourteen) days as of the day of receipt of the goods ordered. Return of the goods ordered may be done, at the choice of the customer, either by returning the goods ordered to Calliste by way of postal shipment (24, Op der Haart, L-9999 Wemperhardt), or by physically returning the goods ordered in one of the Calliste sales points.

  2. For hygienic reasons, the right of return applies only to unworn goods and which are in their original packaging. Dirty, damaged or deteriorated goods will be charged to the customer.

  3. In case of return, Calliste commits itself to reimburse to the customer payments already received, including delivery costs, within 14 (fourteen) days as of receipt of the declaration of cancellation at the latest. Calliste will reimburse payments by way of the same payment method that was used by the customer upon its initial order, unless expressly agreed otherwise between the customer and Calliste. A reimbursement shall not cause the customer to bear any additional costs. Calliste reserves the right to defer reimbursement until the goods have been returned to Calliste or until receipt by Calliste of evidence that the customer has sent back the goods, whichever of the two is the earliest.

  4. The customer will need to return the goods at the latest within 14 (fourteen) days as of the day on which he has notified its decision to make use of the right of return. The deadline is met if the customer ships the goods before the 14 (fourteen) day deadline has expired. Even if the law would say otherwise, Calliste pays the costs directly related to the return of the goods. This will, however, only be the case if the customer makes use of the return coupon specifically intended for that matter. Costs for all other methods of return will be borne by the customer.

  1. Calliste shall not be held responsible for the good functioning of the data network, the servers or the data lines towards its center of operations, nor the permanent availability, accessibility and functioning of its Online Shop.

  2. The goods visually depicted on the Online Shop and on http://www.calliste.lu are conscientiously photographed and described with greatest care on the basis of existing products. Minor differences between the products depicted and the real product do not constitute a defect in the goods ordered. Calliste shall not be held liable for potential errors in and the comprehensiveness of product descriptions, including information on and care instructions of the product.

  3. Calliste informs its customers that articles L. 212-1 et seq. of the Luxembourg consumer code provide for a legal warranty of conformity.

  1. The present TOS and each legal relationship between the customer and Calliste entered into by way of the Online Shop will be exclusively governed by Luxembourg law. The customer and Calliste agree that disputes arising thereof will be dealt with by the competent courts of Luxembourg City.

  2. Calliste reserves the right to modify the present TOS as well as its policies regarding consumer information at all times, without prior customer notification. The customer is subject to the TOS and the policies regarding consumer information prevailing at the time the Online Shop is being used.

  3. In case of a breach by the customer of the present TOS and in case Calliste abstains from an action against the former, Calliste does remain entitled to exercise all necessary actions each time the customer acts in breach of the present TOS.

  4. Calliste does not sell goods to minors (person below the age of 18). A minor may only use the Online Shop under the supervision of an adult or a legal guardian.

  5. In case a provision of the present TOS or the policies regarding consumer information is or has become void or unenforceable, the validity of the other provisions of the present TOS or the policies regarding consumer information will remain unaffected.

  6. In case of a difference, an incompatibility or a non-conformity amongst the German, French and English versions of the present TOS or the policies regarding consumer information, the German version will prevail.

CONSUMER INFORMATION

This consumer information and the general terms and conditions can be viewed during the ordering process and printed out here at any time, stored or downloaded as a pdf file.

Identity and address of Calliste

CALLISTE SA
44, Grand-rue
L-9240 Diekirch

Managing Directors: Brosius Nicole, Brosius Gilbert
Tel:  +352 28 12 38 1
Fax: +352 26 80 03 24
E-Mail: info@calliste.lu
www.calliste.lu

VAT ID No .: LU19027784

During business hours Calliste staff is at your disposal for any suggestions or complaints in the Calliste Fashion & Living branch at 24, op der Haart, L-9999 Wemperhardt (Luxembourg).

*During discounting periods an special offers you don't receive an additional 5% discount

Visa, Mastercard, Bancontact PayPal Klarna Six Payments DPD Post Luxembourg Digicert SSL encryption pci-dss saq Letzshop